Refund policy
Return & Refund Policy
Thank you for shopping with us.
We want you to be satisfied with your purchase. If you are not completely happy, we're here to help.
Returns
You have 14 days from the date of delivery to request a return.
To be eligible for a return:
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The item must be unused and in the same condition that you received it
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The item must be in its original packaging
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Proof of purchase is required
To initiate a return, please contact us at:
hello@textandtone.com
We will provide instructions on how and where to send your item. Please do not send items back without contacting us first.
Non-returnable items
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Gift cards
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Items marked as final sale
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Personalized/custom products (unless damaged or defective)
Refunds
Once we receive and inspect your return, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable.
Damaged or defective items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the product.
We will offer a replacement or a full refund.
Exchanges
We only replace items if they are defective or damaged. If you need a different size or color, please place a new order.
Contact
If you have any questions, contact us at:
hello@textandtone.com